UX Design diploma final project redesigning the flight booking experience to reduce cart abandonment through transparent fare structures.
Comprehensive WCAG 2.1 audit and remediation of a live portfolio, engineering custom code solutions to resolve critical accessibility barriers within a constrained website builder.
Previous Experience
I create product guides that support usability and empower users to succeed
I document processes to improve clarity, alignment, and team efficiency
I bring experience creating training that builds user trust and strengthens brand relationships
I analyse complex workflows and turn them into intuitive, user-centred journeys
I communicate clearly and empathetically with all stakeholders
I design onboarding experiences that help users learn quickly and confidently
A unique perspective!
I’m pivoting into UX, where I’ve led cross-department processes and learned how real users and teams interact with systems.
That hands-on experience gives me a unique perspective with a strong foundation in CRM operations, customer experience, and clear communication.
I love crafting smooth, user-friendly journeys and I'm currently excited to be learning more about accessibility.